How to Order
Simply browse our online shop by clicking on one of the picture categories or categories listed on the banner of the home page. You can also conduct a product search by inputting a product in the search area.
Following your selection you will be able to choose from a selection of sub categories which once selected will contain a description and image of each product. Once you have found an item click on either the picture or on the product description to select the quantity. Click on the ‘BUY’ button to transfer your chosen item to your shopping basket. Once your online shopping is complete, you can move your shopping basket by clicking on the Checkout / Basket button.
You can now complete your purchase by following the simple instructions given. Once you have given your delivery details, you will be shown a final order summary. Once you have passed the ‘continue’ button you will be transferred to the secure server using SSL technology. You will then be asked to enter your payment details by clicking on the ‘Purchase’ button and must have read, understood and accepted the terms & conditions specified at the bottom of the page.
The following terms and conditions will apply between you and LinkLine for the sale and purchase of the items contained in your shopping basket. These terms do not affect your statutory rights as a consumer.
Method of Payment
An order can only be processed where payment is made using one of the following credit or debit cards, MASTERCARD, VISA, SWITCH or DELTA. We do not accept SOLO cards via the website.
All credit card/debit card transactions are subject to validation and are authorised by your card issuer. If your credit card payment is rejected, then your order will not be fulfilled.
Stock & Availability
We can only guarantee availability while stocks last.
Prices are quoted are Pounds Sterling for the UK.
Acceptance of Orders
An order is deemed to be placed when an order is placed electronically through this website:
We reserve the right not to accept an order, in which case you will be notified within 7 days of receipt.
All courier charges are based on weight and delivery address. When placing your order, we automatically calculate the cost of sending your package based on the total weight of the goods ordered and the delivery address given. This charge is added to your order before you enter your payment details in the checkout area. If you do not find your desired destination country in the checkout process, please email our Customer Services team and we will do our best to help. We reserve the right to amend any quoted prices prior to your order being accepted by us. In such a situation you will be notified accordingly. You will at all times be entitled to withdraw your order.
We reserve the right to amend any quoted prices prior to your order being accepted by us. In such a situation you will be notified accordingly. You will at all times be entitled to withdraw your order.
The customer is liable for payment of any local country import duty and/or sales tax levied at the time of entry into the country of destination. We have no control of these charges and cannot predict what they might be. Customs policies vary widely from country to country and you may want to contact your local customs office for further information.
Please note that the delivery services we use deliver during the working day 9am – 6pm. Please supply a work or alternate delivery address if it is unlikely that anyone will be in to sign for the parcel.
In spite of all our efforts, there can sometimes be unforeseen delays in delivery. If you believe the delivery is severely overdue, please send our Customer Services team an email so we can take appropriate action. We cannot be held liable for any late delivery or failure to deliver except in circumstances of direct negligence.
LinkLine accepts orders and delivers to: – United Kingdom
Cancellation, Returns & Exchange Procedures
If you are in any way dissatisfied with any item/items that you have ordered and provided that the goods you ordered are returned to us in original condition (eg packaging & boxes wherever possible within 28 days we will immediately refund the purchase price of the item/s using the same method as your original payment or exchange. Any delivery charges incurred are non-refundable. )
LinkLine will only accept returns and exchanges for online shop orders (originally purchased from this online shop).
You can cancel your order at any time provided that your order has not been dispatched. Please contact our Customer Service team for more information. If your order has been dispatched, please return for a full refund on receipt of goods.
Shipping costs of any returned goods remain the responsibility of the customer.
As we cannot be held responsible for goods lost in transit, all returned goods are the responsibility of the customer until they reach us. We strongly recommend that you use Recorded Delivery, Registered Post or your local equivalent when returning an item or items to us.
Please email the Customer Services Team at [email protected] for further instructions.
If, when your order arrives, it has been damaged in transit or it appears faulty, please send an email to our Customer Services Team for further instructions on when and how to send the goods back. We will, subject to availability, replace the item/items immediately upon receipt. If stock is unavailable we will refund the full purchase price.
Customer Services Team – [email protected]
Refunds & Exchanges for Promotional Offering
In situations when online shop customers are offered a promotion whilst shopping online, the following policy for refunds and exchanges will be in place. Promotional offerings will run only for a limited time. In a refund situation, the customer will be refunded for the actual amount paid. If still within the promotional period an exchange may occur using the discounted rate. If outside the period and the exchange is for a different product and a different price, the exchange difference will be the discounted price and the full retail price of the exchanged product.
Complaints & Comments
We aim to deal with all complaints as effectively as possible. A complaint may be emailed to [email protected], or mailed to the Customer Service Department, LinkLine, C/o- Motorlink, Blacknest Works, Blacknest Road, Blacknest, Alton, Hampshire, GU34 4PX.
Collection and Use of Information
When ordering item/s from this website we ask all users to provide contact information like name, shipping address, telephone number and financial information like credit card number and expiry date. This information is used for billing purposes and to fulfil customers’ orders. This information will also be used in case of difficulty in processing an order.
We confirm that any personal information given to us by you will only be used by us and our merchandise fulfilment and technology partners to process your orders and to advise you of any new information relating to this website and the activities of LinkLine in the future. If you do not wish to receive further information in this way, please tick the relevant box when you fill in your email address. Under no circumstances will your personal information be distributed to any other organisation.
Alterations / Notifications of Changes
We may amend this website and our services at any time and without notice to you. Your continued use of this site implies that you are bound by any updated version of this site.
We do not guarantee that our site will always be available. We may interrupt or restrict our service for emergency or routine maintenance and we may change or discontinue the availability of any content, goods or services at any time.
Care has been taken to portray and describe the goods correctly and accurately, however we cannot take responsibility for slight variations in colour or style in actual goods supplied.
Price and availability information is subject to change without notice.
All rights, including copyright, in the content of this website are owned by LinkLine or controlled for these purposes by LinkLine. The LinkLine logo is a registered trademark.
The contents of this website may not be copied, modified, downloaded or reproduced for any purpose without prior written permission from LinkLine.
Governing law and Jurisdiction
These terms and conditions should be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to these terms and conditions shall be exclusively subject to the jurisdiction of the courts of England and Wales.